Your First Leadership Job: How to Build Trust, Motivate Your Team, and Get Things Done

TACY M. BYHAM, PHD, is the CEO of Development Dimensions International (DDI). Tacy has worked with dozens of global organizations, creating custom solutions to improve their leaders' performance. She believes that better leadership is not only about the workplace, but also about better communities and, ultimately, a better world. RICHARD S. WELLINS, PHD, is a global expert in leadership development. Your First Leadership Job is Rich's fifth book on talent management, including the bestseller, Empowered Teams. His research has been featured in Fortune, BusinessWeek, CNBC, NPR, BBC, and Forbes. Foreword xi Preface xiii Part 1: Catalyst Leadership 1 1. Now You're a Leader 3 The Journey Begins 2. Boss or Catalyst? 9 What Makes a Great Leader? 3. Navigating the Transition to Leadership 17 The Mind-Set You Need to Succeed 4. Your Leadership Brand, Part 1 28 Be Authentic 5. Your Leadership Brand, Part 2 35 Bring Out the Best in People and Be Receptive to Feedback 6. Leadership Is a Conversation, Part 1 46 How to Make People Feel Heard, Valued, and Motivated 7. Leadership Is a Conversation, Part 2 66 How to Build Trust and Ownership 8. Your Five-Step Conversation Road Map 75 Taking a Practical Approach to Get Results 9. Nothing Else Matters Unless You Get Results 87 How to Execute with Focus, Measurement, and Accountability Part 2: Mastery and Leadership Skills 113 10. Hiring and Selecting the Best 115 Behavior Predicts Behavior 11. What Your Boss Really Wants from You 130 Become an Adviser 12. Engagement and Retention 135 Creating the Environment to Energize People 13. Meetings 149 Make Them Count! 14. Coaching 161 Learning from Success 15. Feedback Fundamentals 173 Specific, Timely, and Balanced 16. Handling Difficult Employee Situations 181 Focus on the Behavior, Not the Person 17. Delegation 191 Be a Delegator, Not a Dumper 18. Performance Management 201 An Ongoing Cycle, Not an Event 19. You and Your Network 209 Nurture Your Business Relationships 20. Influence 221 Look Up, Down, and Across 21. A Woman's First Leadership Job 229 Own the Moment 22. Leadership Changes the World 241 The Difference Is You Part 3: Bonus Chapters and Tools 245 (available online at the DDI microsite) Citations 247 Acknowledgments 253 About DDI 255 About the Author 256 Index 259